Payment Policy
Payment Policy – CORVELLA LONDON LTD
Last updated: 21 October 2025
At CORVELLA LONDON LTD, we are committed to providing our customers with a safe, simple, and secure payment experience. This Payment Policy explains the payment methods we accept and how transactions are processed on www.corvellalondon.com
1. Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
All payments must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received.
2. Currency
All prices and payments on our website are processed in British Pounds (GBP), unless otherwise stated.
If you are shopping from outside the United Kingdom, your bank or payment provider may apply currency conversion rates or additional fees.
CORVELLA LONDON LTD is not responsible for exchange rate differences or international transaction charges.
3. Payment Security
Your payment security is our top priority. All transactions on our website are processed through secure and encrypted payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.
We do not store or have access to your full credit or debit card details. All sensitive payment information is handled exclusively by our payment processors.
4. Order Verification
For security reasons, CORVELLA LONDON LTD reserves the right to request additional verification information before processing certain orders.
This may include confirmation of billing details, proof of identity, or confirmation from the payment provider.
Orders that cannot be verified may be cancelled and refunded in full.
5. Payment Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.
Please keep this confirmation for your records as proof of purchase.
6. Failed or Declined Payments
If your payment is declined, please contact your bank or card issuer first to resolve the issue.
Orders will not be processed until the full payment has cleared. CORVELLA LONDON LTD cannot hold products for unpaid or failed transactions.
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, all transactions are screened by our payment gateways for potential fraud.
Suspicious or high-risk transactions may be automatically cancelled and refunded.
We reserve the right to block or restrict accounts involved in fraudulent or suspicious activity.
8. Refunds
All refunds are processed in accordance with our Refund & Returns Policy. Refunds will only be issued to the original payment method used for the purchase.
Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
9. Contact Information
If you have any questions about payments or billing, please contact us at:
CORVELLA LONDON LTD
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number: 16760946
Email: info@corvellalondon.com
Phone Support: +447459471420
Contact Support: Click Here
Customer Service: Monday – Friday, 9:00 AM – 5:00 PM (GMT)